Carriage, Handling
and Tax Information
1.
UK Orders
Carriage and handling by first
class post is £1.95 plus vat for orders less than £30
plus vat, and free for orders of greater value. If you require guaranteed
next day delivery or your order to be insured for more than £20,
Special Delivery is an optional extra.
Carriage for small orders (under 1.0kg) is by First Class mail and
goods should arrive the day after despatch. Although 90%+ of first
class packages reach their destination the day after posting this
is not guaranteed. If you wish to be certain to receive your order
the next day, then a Special Delivery service is available at a
£10 surcharge, from the "Manufacturer: Other, Model:
Other" menu in the Product Selector. Special Delivery is available
for orders up to 2kg.
In the case of loss (non arrival
after ten working days) or damage, if carriage was by first or second
class mail we will claim for the missing packet with Royal Mail.
This can take up to three months or more. When we successfully receive
the compensation we will refund you up to the maximum of £20
payable by Royal Mail. If you choose Special Delivery when we receive
the compensation we will refund you the entire value of the goods
up to £1000.
For medium size orders between
1.0kg and 2.0kg we use Second Class post. For larger orders, over
2.0kg, we generally use a 48 hour carrier service. For offshore
areas such as Northern Ireland and the Channel Islands we will use
letter post up to 2kg and above that Parcel Force 48 which takes
up to about 3 days.
Orders placed before 3:30pm
will normally go out the same day by post or next day by carrier,
unless there is a stock problem and we advise you otherwise (Monday
to Friday excluding Bank Holidays).
2. EEC Countries
Carriage for small orders (under
2kg) is by recorded International Signed For airmail, and goods
should arrive between 2 and 5 working days after dispatch. We normally
insure the goods up to their full value. In the case of loss or
damage we will refund the compensation we receive from the insurance.
For larger overseas orders
we ship as two parcels or use courier or airfreight services.
If your business is tax registered
you may enter the VAT Number to order without sales tax. |
