Warranty and Policies

Toner Products Warranty

Our refill toners are all made to the highest standards by reputable manufacturers. We guarantee that, when used in the appropriate manner in the machines for which they are intended, they will not damage your machine.

If you are not satisfied with the quality of any of our products, please let us know within three months of purchase and we will replace it free of charge or refund the purchase price of any product returned to us unopened. This does not apply to the colour performance of colour products which we cannot guarantee.

Privacy Policy

We may collect information from you on our web sites. However, it is our policy to use this information only internally within our company and in informing our marketing affiliates of their results. In other words, we are not going to pass your information to third parties. In addition we only use this information to contact you when we believe it is in your own best interests, such as if we encounter a delay or problem with your order, or for a product recall. If we provide you with occasional information about changes to our business or product range that we think will be of interest to you, then we will provide you with an easy way to remove yourself from any future such mailings.

The only information we may store on the website is that which you would enter yourself into a form or to complete an order and the details of the source or affiliate that has referred you to our website. We will only store information on how you have been referred to our website in a cookie on your computer. This is with the sole purpose of tracking referrals within our affiliate marketing program. The cookies will automatically expire after 12 months and cannot be read by any others. Our shopping cart system will work equally as well if you have turned off the storage of cookies.

Product Safety and Liability

All information offered is believed to be true and is offered for consideration in good faith. However Smith & Young Sales Ltd, which trades as TonerTopUp, gives no warranties, neither explicit nor implicit as to the completeness or accuracy of any information offered nor the ultimate safety of refilling toner cartridges in any manner described or suggested nor the ultimate safety or hazardousness of products supplied by Smith & Young Sales Ltd. The onus is on the purchaser to evaluate all possible risk, including the possible incompleteness or inaccuracy of currently available information, and by proceeding to use the refill toner or products, the purchaser thereby assumes all risk of peril or injury howsoever arising.

If you decide not to use the product, just return it unopened and in saleable condition and we’ll cheerfully refund your money.

Environmental Policy

We make the following commitment to reduce the effect of our own activities and those of others on the environment.

"In all our activities we will continuously strive to reduce the impact that we and others make on the environment"

In order to work towards this commitment, we will:

Meet all the regulatory and consent requirements relevant to our business.

Use raw materials carefully, considering local purchasing and the use of recycled and bio-degradable materials where appropriate.

Reduce our energy consumption through measures such as increased energy efficiency particularly in heating fuel and electricity usage and vehicle fuel efficiency.

Create less waste through waste reduction by reuse and recycling of material.

Manage our premises in an environmentally sensitive manner.

By promoting the environmentally sound use of resources through our website, literature and advocacy both in relation to toner cartridge use and in other associated areas.

Join in partnership with others in promoting care for the environment.

Ensure that our staff frequently review these issues in the day to day running of our business.

Returns Policy

If you wish to return a product for a credit within three months of purchase, please contact us first to discuss the matter. We generally will refund for unopened bottles in saleable condition that you may choose to return, making a deduction of an allowance for the post and packing that would have been payable on the retained balance of the order if appropriate. We may extend this period on request. Credits will only be made to the same card that was used for the purchase. This returns policy does not extend to specially purchased products or to our trade customers. This policy is in addition to your statutory rights.

Data Security Policy

It is our policy to treat your private data with the same degree of security with which we treat our own private data. All employees are required to sign non-disclosure agreements.

If you provide us with your credit or debit card number in writing, verbally or by fax then it is retained only long enough to process the transaction. It is not stored by us.

We never see any credit card number that you enter into the payment page of our web site. This payment page is on the secure server of Protx, a leading internet credit card handling firm. You may find out about their policies at http:\\www.protx.co.uk. We prefer not to be responsible for storing this sensitive data.

As a result of this policy on credit card data, we have to ask you for the data on each occasion that you make a purchase. We trust that this is a small price to pay for this security.

Communications Policy

Our preferred method of doing business is through our web site and by email. These are efficient modern means of communicating and generally save both you and us time. We have tried to provide as much information as we can on this web site. Please have a look to see whether your questions are answered on our "frequently asked questions" or other pages if possible before emailing or phoning us.


Ask a question!

If you have any questions about our policies or products, then please contact me directly by phone, email or letter.

Paul Young - Managing Director

Smith & Young Sales Ltd