I have completed the mission successfuly.
I am sure we will be placing further orders with you in the near
i take the time to thank you for your considerate service and
that your product was a breese to use and gives as good a results
as the original. I will continue to use your products and will
endorse them to others that i may make contact with.
Toner arrived - decanted easily into
cartridge, works fine.
Odd though, only the Magenta toner ran out - other toners have
acres of life left in them
I would be delighted to recommend your service to replace the
toner in laser printers. We found it difficult to find such a
service on the internet, with, certainly nothing available locally,
and the cheapest replacement cartridge we found would
have cost almost twice as much!
Some months ago, you contacted me asking
if I was satisfied with the Epson C1000 toner cartridge refills
I had purchased. I have only just replaced the contents of the
black cartridge, which has worked admirably. Your instruction
leaflet was exemplary (i.e. not translated into English from Chinese
by a Latvian). You were indeed correct in your warning about the
intransigent and wilful nature of the powder. The garage should
only take a matter of weeks to decontaminate (just joking).
Many thanks, for a splendid (comparatively
Many thanks for your prompt fulfillment
of our order, received as promised next day, excellent instructions
and tool kit, and the Xante Printer is up and running again after
at least three years, because we were no prepared to pay over
£200 for a new toner box from Xante at that time. It caused
amusement to us trying to work out what the surprise was to take
up the two and a half minutes, but greatly appreciated.
The starter kit is superb - At £9.50, its a bargain, and
soldering iron "melter" is very easy to use.
Message WOW!!! Just refilled a couple of carts for my Lexmark
laser printer. Initially, I was sceptical, esp as I read nasty
things about refilling colour toner carts and did not want to
cause any damage to my lovely printer.
Also, I was concerned about print quality.
My fears appear to be unfounded. Apart from a slight spillage
accident, refilling was easy. And the print quality! BETTER than
the original toner I think!!
When I need to replenish, I know I'll
have to order some more toner bottles from you chaps!!! I may
just order some to keep topped up.
A former sceptic.
Sent: 18 July 2007 14:46
Subject: Re: Your TonerTopUp Order
Thank you for your top-up toner pack
received today. Managed to refill an old cartridge with little
trouble and it prints fine. Thought the refill kit excellent value
and useful even if I never need to do another refill!
The acknowledgement of the above order was received at 01:34 on
07/09/2007. This morning, 08/09/2007, I was roused from my slumber
07:15 by my postman ringing the door bell to deliver the toner.
This is NOT a complaint.
I am impressed.
PS Even managed to use the refill, got
most of it into the cartridge (!) and my printer is happily printing
without the low toner warning.
What a fantastic product - it took
five minutes. Many thanks - Highly recommended.
Message Just wanna say THANK
YOU. The toner top up you sent to me worked so so so well. The
ink lasted just as you mention, and I hope more people will use
you. I also ordered the chip and that worked beautifully. I say
that cos all of a sudden the printer just stopped, again as you
mentioned. All i did was replace the chip and after a few 'coughs'
the printer sprung back into life.
I can't thank you enough. i would have
spent a fortune, close to 150 pounds.
Also you posted it to Mauritius and in
record time. Your service is what you say and better.
And i'm ordering another very soon :)
Thanks Paul and Martin.
Another excellent transaction -
the chips arrived today and once again we're very happy with your
Good to do business with you again -
you're keeping two Canon PC320 copier/laserprinters going at a
very economic rate. Just needs a little surgery to melt the hole,
which is easy with your tool.
I just want to thank you for fantastic
All bottles arrived TODAY, which is a feat.
With our location in Sweden (500 km north of Stockholm) I expected
(The order was sent on Friday by Royal
Mail Airsure tracked airmail express post)
Just to give you some feedback.
Firstly the kit arrived and it was
some kit, excellent and loved the little surprise, thank you.
You covered every eventuality and it was refreshing to see that
somebody takes the time to make things right.
I filled the cartridge and it was the easiest thing ever, it works
fine and we’ll be using you guys again.
From completely screwed to totally sorted in under 24 hrs - what
can I say - brilliant!
I have been recommending you to every office I walk into since
you supplied the black toner on my first order.
for a superb service item arrived saturday could not ask for more
My toner arrived today only 24hrs after ordering from you.
Many thanks for such superb service.
My Samsung is back to its former glory (Magenta streaks all gone).
I am very impressed with the speedy service.
The toners, etc. arrived this morning.
think your company is fantastic! Firstly, you were the first site
out of the several I'd been viewing to have detailed knowledge
of my printer - other sites gave the impression I needed a replacement
chip for my E320, and I was about to order one from another site,
but your site expressly told me I didn't need one. So thanks for
putting that information on the site!
I ordered the starter pack and a bottle
of toner yesterday, and it arrived today. The starter pack really
made me laugh - I love the 'everything including the kitchen sink'
approach you've taken with it. I didn't expect to receive an electrical
soldering iron but I'm very glad I've got it now; I was thinking
of going out and buying one, so thanks for including the original
The documentation was superb, absolutely
top-standard. Clear and concise and included everything I needed
I'll certainly recommend your company
to anyone with a laser printer!
Thanks very much,
I am so impressed with your approach and
products. Very well done.
Hi Paul. Package arrived today. Cartridges refilled as per instructions
supplied with the two different toners purchased. Just some feedback.
I am very impressed with your service.
I was contacted to advise that the order was accepted and of delivery
time etc. Delivery very quick, no delays. Instructions supplied
very user friendly, I was walked through the process. Quality
of product, excellent. I can see no difference in quality between
the refill and the original cartridge which came with the machine.
Would I recommend your company to business associates. Absolutely
and have no hesitation in doing so.
Thank you once again Paul.
Just a quick note to thank you for your recent email, and to compliment
you on the prompt service that we received. I ordered on Thursday
last week and received my package on Friday - amazing! Great service
is what it's all about, especially in times of recession - will
definitely use you again.
I just thought that I would send an email
to compliment you on your organisation's efficiency. We placed
our first order with you yesterday and were very pleased to receive
the toner in this morning's post. I have re-filled the relevant
cartridge and all is working as it should. Having paid around
£400 for a full set of cartridges last year I am very pleased
with the result of using your product and will certainly both
be ordering from you again and recommending you to business colleagues.
Just a return email to thank you for
your extremly high quality service and help. The packet arrived
today as you promised and I have filled the cartridge and replaced
the chip and began printing in no time just like you said. what
a pleasure to deal with such a brilliant company in todays 'couldn't
care less' society. I shall certanly be useing you again and recommending
you to my freinds and collegues.
Thank you again
Where you been all my life. Works beautifully. Am impressed.
Received our inks this morning would like
to thank you for such a speedy return,your service is second to
none we already have you linked to our websites as our preferred
suppler for inks for computers and we will continue to use your
It would seem that these days one has to write and complain about
poor service. However it is a very pleasant change to be able
to write to someone and compliment them on the very very efficient
I ordered items for my Canon photocopier yesterday and rather
to my surprise, nay amazement, they arrived on a Post Office Van
at 9. a.m. this morning. What is more to the point, the instructions
supplied were crystal clear, and the product did exactly what
it said on the packet.
Very many thanks for your prompt and
efficient service which has saved me best part of £100 on
a new cartridge. I will certainly use you again and recommend
you to all my friends
Thanks very much Martin,
that's very useful. Your business is the only thing which makes
using a laser printer viable by the way - if not for tonertopup
I'd be messing around with little bottles of ink and syringes
and getting psychedelic patterns on the curtains trying to refill
inkjet cartridges! Toner's much easier to clean out of a carpet.
Thanks for the toner.
I will certainly pass on your details - the service, tool and
toner were superb. This is a great product representing massive
savings for any users.
My first order with you has been received
and I wanted to give you some feedback.
The service/product value compared to
cost is outstanding.
The equipment supplied for the cost is outstanding.
The instructions supplied are excellent.
The delivery time was excellent.
I will be recommending your company to
anyone I can. I will certainly be coming back for more toner because
the print quality on my HP 3055 is perfect using the refilled
Very best regards
Thanks very much for your prompt attention. I ordered the special
soldering iron tool kit and a bottle of magenta toner last year.
It worked superbly, and gave much better results than remanufactured
Package arrived today, very impressed
that everything i need is there and even more delighted that my
order arrived so quickly.
Thanks Guys, great work.
Just a quick email to say thanks a lot
for your excellent service!
Received the kit today after only ordering
yesterday and within 5 minutes the toner cartridge was full again!
A test print showed results just as good as a new cartridge! The
cartridge also feels slightly heavier than a new one I have here
so could well have more toner in it now too! Instructions and
tools performed spot on as well!
So thanks again and you will be sure
to be hearing off myself in the very near future for every printer
in the office including the fax! I cant believe everyone doesn’t
do this, I will be sure to pass your details on!
Toner arrived less than 24
hours fromordering. Photocopier back up and working. Very clear
Thanks for the toner top up, I got it today and have now filled
my toner cassettes.
The printer is working perferct with all colours.
I am really satisfied, and I will for sure recommend all my friends
to buy toner top up from you.
What a fantastic service. Simple to use and the goods with an
order to delivery time of less than 24 Hrs, would could not be
better, so fast that the money has yet to clear from my bank.
In case you did not get the phone message, I am astonished that
you managed to get the Post Office to deliver next day!! That
is customer service par excellence. I hope to top-up today and
Thanks Paul, Your customer service
is A1, thank you, regards.
Refilling the black toner in Samsung
I phoned you on 7th July to ask how to refill the black toner
cartridge with the kit I'd purchased from you a little while ago,
as I was a little nervous of doing it. After speaking to you,
I took the proverbial bull by the horns and filled it, it wasn't
I followed the instructions with the kit and hey presto it works
a treat, without the need for a new chip. The print is crisp and
clear, which just goes to show what a good quality toner you supply.
So if you can add this to your site, as feedback, please do so.
I'll be back shortly to buy the coloured toners which I'm sure
will be equal in quality to the black toner. Thank you.
Brother HL-2040 in Australia
I received my order today Tue 13th July, and just want to let
you know that I am very impressed by the efficiency with which
my order has been carried out. Also, have completed the cartridge
top up of my machine per the instructions and it is printing perfectly.
After emptying the old toner I used the blower on my vacuum cleaner
to completely remove any trace of old toner. Again, thanks for
the fast effecient service.
From Harry from Thetford:
The last order was brilliant! Thank you. The chip was successful
(and very easy to fit) and the prints are fine. Great stuff.
Just wanted to say thank you for the
prompt delivery of the Dell imaging drum chip – it arrived
today & does exactly what it says on the can – certainly
beats paying Dell £100+ for a piece of kit that can essentially
be reused instead of thrown out unnecessarily! Much appreciated.
From Fred refilling the Samsung ML-1210:
I have just started using the toner cartridge that I topped up
and it is producing superb quality prints.
Top up was very easy, and I hardly spilled a drop.
Thanks for a great product.
Thanks for the toner you supplied to
me on the 10th of Jan. It was worth the delivery just for the
documentation included. There is no way I would have known that
a third of the original capacity of the cartridge was still sitting
in it or how to reset the counter. I won't use the toner you supplied
until the originals run out now, but I reckon that you have effectively
given me 3000 colour pages for the cost of one refill.
We have been trading with
you for around six years but we have just sent our Canon printer
of to its ‘maker’ and replaced it with the Hewlett
Thanks to TonerTopUp and the expert advice
given, several of our old Canon cartridges were still serviceable
after more than 8 refills. Your tip to empty the waste chamber
certainly did the trick. Ta!
Our order was delivered this morning. Thanks.
Hi Paul, received my black & magenta
toner bottles yesterday great service! I still can't get over
just how easy this refill was to do. ***** gold stars for your
Mike (Oki C5250)
thank you Paul for your prompt and efficient
handling and delivery. Ordered fri, arrived here Sat morning -
excellent. Thanks. My friend will fit them on Monday so fingers
(2nd email on Monday) Also - the reset chips work - yippee!! My
friend put them in for me this morning and they worked a treat.
(satisfied customer x)
Excellent, works very well. Instructions
are plain and to the point.
Many thanks for you prompt service.
Order sent Friday, arrived this morning ( Sat.), cartridge filled,
and copying job completed by 10.30am !
Doesn't get much better than that.
Thank you for excellent service!
The package arrived this am. The additional
info is also much appreciated.
Received your order today, brilliant product
I would like to thank you for the excellent
service we have received to date from your company. Our orders
and enquiries have been dealt with promptly, and delivery has
been speedy. This week we returned two toner packs and I can't
believe that you have already credited my credit card accordingly.
Thank you again!
Thank you for the prompt delivery. Great
product and will purchase again. Hope I get 5000 prints, that
is around 10 football matches at ten pages with 50 programmes
After using the Samsung CLP 620ND for
printing football programmes I was a bit dismayed to find new
toners were going to cost more than the printer and buying a new
printer everytime I needed to replace the toner did not seem to
Having two sets of cartridges I decided to opt for this refilling
route. A quick practise and following the clear instruction had
all four cartridges filled in under an hour with my first prints
rolling off 15 minutes later.
Hint for the future. Please ensure daughter's
clean washing is out of the way of any stray powder. Cost me a
couple of tee shirts.
Got the toner, chip & starter kit about 11 this morning and
had my toner cartridge refilled and running before 12.
Thanks for the toner - we recieved them this morning !
(I have just re-filled the toner drum with the powder and it works
Only wish I had come to you sooner !!
Email from Phil regarding overfilling of a Primera CX1200
say some of the best customer service i have ever had :-)
Went down and created a pure cyan square
and printed out 30 of those then ran the label again and its perfect
Will remember in future to leave a little
in the bottom of the bottles :-)
Subject: Absolutely Over the Moon!!!
I'm afraid that I half believed that toner top up would not do
what you claimed.
Just finished replaceing the black toner. What a feeling of satisfaction
when I did my first print job! Success! The savings go me will
be enormous! Your essential Tools is comprehensive and the generous
addition made it possible to give myself a reward for ordering
from you in the first place.
You will recieve orders from me on a regular basis. I do alot
of poster and leaflet printing.
Comment from Mr Hicks:
product, excellent website and you've saved me lots in the past
few years. Thank you!
Thank you for your extreme efficiency.
The toner arrived within 24 hours of me placing the order!! Impressive
Fantastic service, highly recommend to
anyone wanting to save a considerable amount of money, takes about
as long to refill as it does to pick up the phone and order new
toner cartridges! delivered overnight, very impressed.
Comment on our Facebook
Page from Phil
toner arrived this AM. I have just filled my spare cartridge and
a practice print went fine. The “surprise” was must
welcome and a very nice touch – thank you. Just like to
compliment you on providing an exceptional service – price,
delivery, product and comprehensive instructions (idiot proof
which suits me down to the ground) – and I shall recommend
your company to any who ask.
Many thanks Patrick
We wanted to say what a big difference
refilling our cartridge with your product has made! Since remanufactured
cartridges gave us fits and the print quality of our OEM cartridge
was getting bad, I was considering binning the whole printer and
going with a better one. You not only saved the landfill one more
gadget, you saved us a load of money! I simply followed the clear
instructions you provided, which included melting a hole, filling
the cartridge, plugging the hole, and sticking on a new chip,
and viola, a full cartridge with plenty of life to serve our business
office! If the quality stays the same, which I'm sure it will,
we will satisfy all our refill needs from your website.
Pastor of Congleton Baptist Church
Received my toners just before noon (I
was out yesterday when they called). Just refilled my black toner
on my Brother HL-4040CN and did a test print. Perfect!
Thank you. You will save me a fortune.
I will certainly advertise you to my friends.
Many thanks for the package which arrived a short while ago. As
usual, the instruction sheet is very comprehensive and easy to
Thank you for your very efficient service.
Just to let you know the order arrived
this morning and I have already managed to top up all 4 cartridges
and the printer is working fine. This is a great system with easy
to follow instructions.
I will certainly be back to you for more
toner/chips when this runs out.
What really impressed me was the
fact that I enquired for refills for my printer about a year ago
and you didnt do them but promised to let me know if that changed.
And you did!!! Thanks.
TonerTopUp went out of their way from
the beginning to make sure that I was completely comfortable and
impressed with the service offered. Having never re-filled a laser
printer before, their on-going support, from initial enquiry through
to final delivery was exceptional. Their expertise guided me through
the process required and I have now found a perfect way of keeping
the heavy supply costs down for my small business. I look forward
to our continued business.