Customer comments

On this page are some comments from customers:

Email from Jim of Wickford

From: jimtheink
Sent: 28 January 2010 16:00
To: Martin Young
Subject: Sheer Brilliance

Hello Martin & Paul

I felt that I must write to let you know that your firm is the tops.

My order of powders & chip-set for my Dell 1320c arrived on Christmas Eve, and I was dreading the thought of opening my printer up to re-fill the cartridges, but I needn`t have worried. The instructions that came with my order were very simple to follow, very detailed and just right in every way. Just before I phoned for my first order, I did have a look at the cartridges to try and find out how they came apart & believe me, I would never have guessed that the tape holding (or hiding) the cartridges together was in fact tape. To me it looked like the moulding of the thing.

Once I knew how to get it apart the rest was easy. Even a child could have done it. After filling my printer up & inserting the new chips, I started it up and I was away. The print quality was even better than when it had the original cartidges that were supplied by Dell in it. My wife was the first to point this out to me. To prove her wrong, I went to get a picture from when I first had this printer, and she was right. My pictures are now much more vibrant and the colour is 75% sharper. I am chuffed to nuts.

You are right when you say that a little toner goes a long way, this i learned to my expense, not to worry though, I shall soon have the kitchen re-papered after i have cleaned the cooker, sink and drainer up. The next time I re-fill I will use an air duster, and do it inside a black sack or in the garden.

Another thing that impressed me when I placed my first order from you guys is that you didn`t try and sell me things that i didn`t need. This goes a long way with me, especially in this day and age, when other firms are only interested in how much money they can take from you when you place an order with them.

I am a stickler for saying what is what, be it good or bad about things. I can find no fault at all with the services you provide, and I have already told 5 different people about you wonderful people, and I shall definitely be using your services from now on. I am one happy chappie & at the end of my rainbow i found Toner Top-up.

Take care guys

Jim.

Part of email from Richard of Huddersfield

First - just like to say that I have now used the your toner refill with the little extra gear and everything is working great - your instruction sheet was a delight to follow - will certainly be ordering from you again and recommending you to my friends.

Email from Ian C. M..... of Leeds

Manufacturer Lexmark
Model C522n

Message WOW!!! Just refilled a couple of carts for my Lexmark C522 colour
laser printer. Initially, I was sceptical, esp as I read nasty things about refilling colour toner carts and did not want to cause any damage to my lovely printer.

Also, I was concerned about print quality. My fears appear to be unfounded. Apart from a slight spillage accident, refilling was easy. And the print quality! BETTER than the original toner I think!!

When I need to replenish, I know I'll have to order some more toner bottles from you chaps!!! I may just order some to keep topped up.

Yours faithfully,

A former sceptic.

Email from Keith from Maidenhead

To: Martin
Subject: Re: Your TonerTopUp Order

Martin

Thank you for your top-up toner pack received today. Managed to refill an old cartridge with little trouble and it prints fine. Thought the refill kit excellent value and useful even if I never need to do another refill!

Keith

From Jerry of Uttoxeter

To: Martin
Subject: My order

Just a note to thank you for the prompt and speedy handling of my order. The problem with the soldering iron was resolved quickly which was appreciated.
Not only is your product excellent, but the friendliness and helpfulness of your service stands out in terms of customer care.

You can be sure that I will continue to be a repeat customer, and that I will be recommending your company to others.

Regards

Jerry

From Jim from Swansea

To: martin@tonertopup.co.uk
Subject: top-up

I recently purchased 4 toner topups for our HP1020 (after buying 1 & starterpack earlier this year). I would just like to say Thanks, we can produce the geology association newsletter much more economically now using the top-ups.
When these are empty I will order more, however I would like to use new grommits each time I refill but I can not see any advertised on your website, can you supply ? or should I look harder in B&Q or somewhere like that?
Thanks again,
Jim E....

Note: Our grommets are carefully hidden! Look under Manufacturer= "Other" and Model = "Other". Sorry guys! Martin Young

From Guy H.. of Chelmesford

Hi

Just got the refill for a Lexmark E120 – great speed of delivery and easy to sort out! So far bloody marvellous.

Regards Guy

Letter from TGL of Wigan

Dear Sir,

Firstly, may I say how impressed I am with the service provided by your Company. Efficicient, helpful and courteous. Rare commodities these days.

I received the emailed cartrdige manual and with its information I was able to quickly complete the refilling and reassemby of my cartridhe. It is now performing perfectly.

As you informed me, I didn't have to use the chip as the present one had not run out. Enclosed is the new chip for credit, please.

Since retiring, I don't have much contact with people who use toner or ink, but with those I do I will certainly recommend you.

Thank you.

Yours sincerely

George

From: Adrian C.......

To: Martin
Subject: Contact

Hi Martin,
Just a quick word to say thanks for a great quick, uncomplicated service. I think you may be hearing from me a bit more before your time is through.


Thanks again and if they're is anything in the world of biometric's your considering to purchase in the future please contact me, give me a call on ................, and I wil steer you in the most cost effective direction.

Best regards

Adrian C........

From: HoKeun Nam
To: Martin
Subject: Re: Your TonerTopUp Order

I got the toners this morning!

Your service is so quick and good!
It was fantastic.

I strongly feel like to buy my stuff at your on-line shop again and again.

Thanks lot.

Ho Keun Nam

To: Martin
Subject: Re: Your TonerTopUp replacement toner

Hello Martin,

Received yesterday, cartridge filled, everthing's OK

Brilliant!

Kind regards

Julian

To: Paul
Subject: RE: Your TonerTopUp Order

Hi Paul

I just thought I’d drop you a line about the toner we bought from you.

I couldn’t believe how easy it was to refill the cartridges, as I’d somehow always imagined that I would end up with toner everywhere - except inside the cartridge.

If I may offer one suggestion, on your instructions it says to unscrew the grey cap on the cartridge, whereas our cartridges (all Oki originals) have a black bung which is a push fit.

I have only refilled two cartridges, but still have more than half a bottle of toner, so this method works out to be even more economical than I had ever dared to hope.

Many thanks once again – an excellent product!

John K...

Managing Director

To: Martin
Subject: RE: Your TonerTopUp Order

Martin,

Just to say thank you, - toner arrived promptly. Cap on cartridge, which was plastic, was difficult to remove, but managed to price it out using very sharp nail. Filled it up, no problem. No spills either. Printer now works like new.

Thanks again.

Mangal.

To: Martin
Subject: Re: Your TonerTopUp Order

Dear Paul

Thank you for your prompt delivery of the toner, which I received today. The refilling of the cartridges worked out without any problems and the prints look perfect. Just the resistors are left to be replaced - which I will do as soon as I find time and ease (not really a professional in soldering I skipped this task for the time being). However you were the only site indicating and explaining the issue of exchanging resistors with the samsung clp-500, which I found very helpful.

I appreciated your friendly communication and the very well structured website which makes navigation and ordering very easy. I can only recommend your products and services.

........... Michel

From: Geoff N......of Dunstable

To: Martin
Subject: Re: Your TonerTopUp Order

Many thanks................ just put the toner in and it was really easy including clearing the waste section out. Instructions excellent and the printers working great.

Best wishes

Geoff

From: Ann

To: Martin
Subject: RE: Your TonerTopUp Order

I would just like to say how happy I am with both your product and your service.

I print a quarterly zine for a bull terrier rescue charity so cost is a high consideration.

I was dubious about filling myself but must say it was really easy, although at first the cap was unwilling to come out!! The quality of the print is great, I have used some recycled cartridges before and had quite a few problems with them not working properly, so I am really happy.

Now that I have given it a go I don't think it will be too long before I order more.

Many thanks.

Best wishes

Ann

http://www.bulliesinneed.org.uk
http://www.bin-shop.co.uk
http://www.bullierun.bulliesbar.co.uk

Very impressed with the comprehensive kit and instructions.
It worked a treat. Printer up and running again.

Regards,

Joe

From: Dr Ky..............

To: martin - at - tonertopup.co.uk
Subject: Re: Your TonerTopUp Order

Dear Mr.Young,

I just received your refill toner.Thanks a lot. My toner is going to run out. Before I bought your refill toner, I have also bought a refill toner from a company via e-bay. It has been nearly 20 days I have been waiting for.

Your customer service is very good. Within 24 hour, I receive refill toner. I will pass your web site and your customer service to all my friends.

regards,

Ky...................

To: Martin
Subject: Re: Your TonerTopUp Order

Thank you very much for prompt delivery of my order for Toner Powder.
It arrived in good condition today and I am grateful for your helpful service once again. Best wishes for a Happy New Year.

Ron A......

To: Christina
Subject: Re: Your TonerTopUp Order

Dear Christina,

Thank you for your quick delivery, received friday last.

I am not one who would normally write with thanks, but your service and product, together with the service tools have been excellent, I have saved £69.50 on this exercise and will most certainly come back again.

Many thanks

Keith Nathan

From: Geoff K...

To: Martin
Subject: Re: Your TonerTopUp Order

Dear Martin,

It would probably be to much to say that you have restored my faith in human nature but your starter tool kit for "melt and pour" method has come close. For value for money, detail and humour it's the best 9.50 I've ever spent.

My children who can print for England are no longer kicking the dog and each other as the printer works again. Many thanks and keep up the good work. I will be happy to recomend you to everyone.

GEOFF

From: corin mo...

To: Martin
Subject: RE: TonerTopUp Order, received

Dear Martin Young,

Many thanks for toner - it arrived this morning...the P.O. should be complimented...and yourselves for prompt, hassle-free service. Will certainly recommend your company.

Sincerely,

Corin Mo...

Subject: Re: Your TonerTopUp Order

Martin

Excellent business practice, great to deal with you, refund received, correct toner installed and printing as new.

Your praises shall be sung amongst my colleagues

Many thanks

L.Tinkler

Name jonathan k...
Manufacturer oki
Model c5100n

Message Just to say a big thank you!

I received the toners for my oki printer in record time and to be honest they are as good as the original. this was the first time i have ever refilled a laser printer and i found, with your instructions, that it was so easy and mess free. well done on a great product.

Thanks for the toner top up.

It was all inclusive, I couldn't have asked for more.

Tim

A very prompt response to my order. I am normally a very difficult person to please but you have exceeded my expectations with all the thought you put into the bundle. I will certainly recommend your services where I see opportunities.

Nick

Further to my last e-mail yesterday I am now writing to thank you for a great service and a great product!

The toner and kit arrived this morning and I had no trouble making the new filler hole in the old cartridge. The little surprise gift went down a treat and the laser printer works perfectly now it has the new toner in. I love the humour in what you have sent!

Your instructions were superb, but I have a tip which I think you may find helpful for other customers. I use a compressed air blower (the spray canister sort you can get from shops everywhere) to blow the dust out of my computer innards now and then.

I spilled a little toner on my cartridge, but rather than wipe it off I just took it outside and blasted it with the air can, which removed every speck of it even from the little crevices. Easy peasy!

Best regards,

Nick

I have completed the mission successfuly. I am sure we will be placing further orders with you in the near future.

Samita

Can i take the time to thank you for your considerate service and that your product was a breese to use and gives as good a results as the original. I will continue to use your products and will endorse them to others that i may make contact with.

regards Joe


Toner arrived - decanted easily into cartridge, works fine.
 
Odd though, only the Magenta toner ran out - other toners have acres of life left in them
 
I would be delighted to recommend your service to replace the toner in laser printers. We found it difficult to find such a service on the internet, with, certainly nothing available locally, and the cheapest replacement cartridge we found would have cost almost twice as much!
 
Regards,
 
Kaly

Sir,

Some months ago, you contacted me asking if I was satisfied with the Epson C1000 toner cartridge refills I had purchased. I have only just replaced the contents of the black cartridge, which has worked admirably. Your instruction leaflet was exemplary (i.e. not translated into English from Chinese by a Latvian). You were indeed correct in your warning about the intransigent and wilful nature of the powder. The garage should only take a matter of weeks to decontaminate (just joking).

Many thanks, for a splendid (comparatively inexpensive) product.

Kind regards,

Alan

Paul/Martin

Many thanks for your prompt fulfillment of our order, received as promised next day, excellent instructions and tool kit, and the Xante Printer is up and running again after at least three years, because we were no prepared to pay over £200 for a new toner box from Xante at that time. It caused amusement to us trying to work out what the surprise was to take up the two and a half minutes, but greatly appreciated.

Regards Dennis

The starter kit is superb - At £9.50, its a bargain, and soldering iron "melter" is very easy to use.

Max



Name Ian
Manufacturer Lexmark
Model C522n
Message WOW!!! Just refilled a couple of carts for my Lexmark C522 colour
laser printer. Initially, I was sceptical, esp as I read nasty things about refilling colour toner carts and did not want to cause any damage to my lovely printer.

Also, I was concerned about print quality. My fears appear to be unfounded. Apart from a slight spillage accident, refilling was easy. And the print quality! BETTER than the original toner I think!!

When I need to replenish, I know I'll have to order some more toner bottles from you chaps!!! I may just order some to keep topped up.

Yours Faithfully,

A former sceptic.

Sent: 18 July 2007 14:46
To: Martin
Subject: Re: Your TonerTopUp Order

Martin

Thank you for your top-up toner pack received today. Managed to refill an old cartridge with little trouble and it prints fine. Thought the refill kit excellent value and useful even if I never need to do another refill!

Keith

Greetings,
The acknowledgement of the above order was received at 01:34 on 07/09/2007. This morning, 08/09/2007, I was roused from my slumber at
07:15 by my postman ringing the door bell to deliver the toner.

This is NOT a complaint.

I am impressed.

Regards,

Bernard

PS Even managed to use the refill, got most of it into the cartridge (!) and my printer is happily printing without the low toner warning.


What a fantastic product - it took five minutes. Many thanks - Highly recommended.

Mal



Message Just wanna say THANK YOU. The toner top up you sent to me worked so so so well. The ink lasted just as you mention, and I hope more people will use you. I also ordered the chip and that worked beautifully. I say that cos all of a sudden the printer just stopped, again as you mentioned. All i did was replace the chip and after a few 'coughs' the printer sprung back into life.

I can't thank you enough. i would have spent a fortune, close to 150 pounds.

Also you posted it to Mauritius and in record time. Your service is what you say and better.

And i'm ordering another very soon :)

Sujesh

Thanks Paul and Martin.

Another excellent transaction - the chips arrived today and once again we're very happy with your service.
Naomi

Hi:

Good to do business with you again - you're keeping two Canon PC320 copier/laserprinters going at a very economic rate. Just needs a little surgery to melt the hole, which is easy with your tool.

Mike

Hello Martin,

I just want to thank you for fantastic service.
All bottles arrived TODAY, which is a feat.
With our location in Sweden (500 km north of Stockholm) I expected Tuesday-Wednesday.

Best regards

Mats

(The order was sent on Friday by Royal Mail Airsure tracked airmail express post)

Hi Martin,

Just to give you some feedback.

Firstly the kit arrived and it was some kit, excellent and loved the little surprise, thank you. You covered every eventuality and it was refreshing to see that somebody takes the time to make things right.
I filled the cartridge and it was the easiest thing ever, it works fine and we’ll be using you guys again.

Sandy


Hi Paul,

From completely screwed to totally sorted in under 24 hrs - what can I say - brilliant!
I have been recommending you to every office I walk into since you supplied the black toner on my first order.

Best regards

Andrew

thank you for a superb service item arrived saturday could not ask for more
regards
janet

Paul

My toner arrived today only 24hrs after ordering from you.
Many thanks for such superb service.
My Samsung is back to its former glory (Magenta streaks all gone).

Kind Regards
Jocelyn


Hi Paul,

I am very impressed with the speedy service. The toners, etc. arrived this morning.

Val

I think your company is fantastic! Firstly, you were the first site out of the several I'd been viewing to have detailed knowledge of my printer - other sites gave the impression I needed a replacement chip for my E320, and I was about to order one from another site, but your site expressly told me I didn't need one. So thanks for putting that information on the site!

I ordered the starter pack and a bottle of toner yesterday, and it arrived today. The starter pack really made me laugh - I love the 'everything including the kitchen sink' approach you've taken with it. I didn't expect to receive an electrical soldering iron but I'm very glad I've got it now; I was thinking of going out and buying one, so thanks for including the original tip!

The documentation was superb, absolutely top-standard. Clear and concise and included everything I needed to know.

I'll certainly recommend your company to anyone with a laser printer!

Thanks very much,

Jack

Paul

I am so impressed with your approach and products. Very well done.

Howard


Hi Paul. Package arrived today. Cartridges refilled as per instructions supplied with the two different toners purchased. Just some feedback.

I am very impressed with your service. I was contacted to advise that the order was accepted and of delivery time etc. Delivery very quick, no delays. Instructions supplied very user friendly, I was walked through the process. Quality of product, excellent. I can see no difference in quality between the refill and the original cartridge which came with the machine. Would I recommend your company to business associates. Absolutely and have no hesitation in doing so.

Thank you once again Paul.

Kind Regards.

Michael

Hi Paul,

Just a quick note to thank you for your recent email, and to compliment you on the prompt service that we received. I ordered on Thursday last week and received my package on Friday - amazing! Great service is what it's all about, especially in times of recession - will definitely use you again.

Best Regards

Simon

Dear Mr.Young

I just thought that I would send an email to compliment you on your organisation's efficiency. We placed our first order with you yesterday and were very pleased to receive the toner in this morning's post. I have re-filled the relevant cartridge and all is working as it should. Having paid around £400 for a full set of cartridges last year I am very pleased with the result of using your product and will certainly both be ordering from you again and recommending you to business colleagues.

Kind regards,

Alister

Hi Paul,

Just a return email to thank you for your extremly high quality service and help. The packet arrived today as you promised and I have filled the cartridge and replaced the chip and began printing in no time just like you said. what a pleasure to deal with such a brilliant company in todays 'couldn't care less' society. I shall certanly be useing you again and recommending you to my freinds and collegues.

Thank you again

Graham

Paul,

Where you been all my life. Works beautifully. Am impressed.

Rod


Dear Martin

Received our inks this morning would like to thank you for such a speedy return,your service is second to none we already have you linked to our websites as our preferred suppler for inks for computers and we will continue to use your excellent service.

Dear Sirs,

It would seem that these days one has to write and complain about poor service. However it is a very pleasant change to be able to write to someone and compliment them on the very very efficient service.

I ordered items for my Canon photocopier yesterday and rather to my surprise, nay amazement, they arrived on a Post Office Van at 9. a.m. this morning. What is more to the point, the instructions supplied were crystal clear, and the product did exactly what it said on the packet.

Very many thanks for your prompt and efficient service which has saved me best part of £100 on a new cartridge. I will certainly use you again and recommend you to all my friends

Richard



Thanks very much Martin, that's very useful. Your business is the only thing which makes using a laser printer viable by the way - if not for tonertopup I'd be messing around with little bottles of ink and syringes and getting psychedelic patterns on the curtains trying to refill inkjet cartridges! Toner's much easier to clean out of a carpet.

Thanks again,
Jack


Martin
Thanks for the toner.
I will certainly pass on your details - the service, tool and toner were superb. This is a great product representing massive savings for any users.

Many thanks
Graham


Good morning

My first order with you has been received and I wanted to give you some feedback.

The service/product value compared to cost is outstanding.
The equipment supplied for the cost is outstanding.
The instructions supplied are excellent.
The delivery time was excellent.

I will be recommending your company to anyone I can. I will certainly be coming back for more toner because the print quality on my HP 3055 is perfect using the refilled cartridge.

Thanks again
Very best regards

Martin

Martin

Thanks very much for your prompt attention. I ordered the special soldering iron tool kit and a bottle of magenta toner last year. It worked superbly, and gave much better results than remanufactured cartridges.

Kind regards

Justin

Package arrived today, very impressed that everything i need is there and even more delighted that my order arrived so quickly.

Thanks Guys, great work.

Stephen


Hi Paul

Just a quick email to say thanks a lot for your excellent service!

Received the kit today after only ordering yesterday and within 5 minutes the toner cartridge was full again! A test print showed results just as good as a new cartridge! The cartridge also feels slightly heavier than a new one I have here so could well have more toner in it now too! Instructions and tools performed spot on as well!

So thanks again and you will be sure to be hearing off myself in the very near future for every printer in the office including the fax! I cant believe everyone doesn’t do this, I will be sure to pass your details on!

Cheers

Stu



Toner arrived less than 24 hours fromordering. Photocopier back up and working. Very clear instructions

Thankyou
Andy

Dear Paul,

Thanks for the toner top up, I got it today and have now filled my toner cassettes.
The printer is working perferct with all colours.
I am really satisfied, and I will for sure recommend all my friends to buy toner top up from you.

Yours Sincerely
Anders, Sweden

What a fantastic service. Simple to use and the goods with an order to delivery time of less than 24 Hrs, would could not be better, so fast that the money has yet to clear from my bank. FANTASTIC!!

Mark, Jersey.


Dear Paul

In case you did not get the phone message, I am astonished that you managed to get the Post Office to deliver next day!! That is customer service par excellence. I hope to top-up today and try it!

Yours

Christopher



Thanks Paul, Your customer service is A1, thank you, regards.

Khurrum

Refilling the black toner in Samsung CLP310

Hi Paul

I phoned you on 7th July to ask how to refill the black toner cartridge with the kit I'd purchased from you a little while ago,
as I was a little nervous of doing it. After speaking to you, I took the proverbial bull by the horns and filled it, it wasn't empty,
I followed the instructions with the kit and hey presto it works a treat, without the need for a new chip. The print is crisp and
clear, which just goes to show what a good quality toner you supply.

So if you can add this to your site, as feedback, please do so. I'll be back shortly to buy the coloured toners which I'm sure
will be equal in quality to the black toner. Thank you.

Kind regards

Dee

Brother HL-2040 in Australia

Dear Paul,

I received my order today Tue 13th July, and just want to let you know that I am very impressed by the efficiency with which my order has been carried out. Also, have completed the cartridge top up of my machine per the instructions and it is printing perfectly. After emptying the old toner I used the blower on my vacuum cleaner to completely remove any trace of old toner. Again, thanks for the fast effecient service.

John

From Harry from Thetford:

The last order was brilliant! Thank you. The chip was successful (and very easy to fit) and the prints are fine. Great stuff.



Hi Paul

Just wanted to say thank you for the prompt delivery of the Dell imaging drum chip – it arrived today & does exactly what it says on the can – certainly beats paying Dell £100+ for a piece of kit that can essentially be reused instead of thrown out unnecessarily! Much appreciated.

Cheers
John

From Fred refilling the Samsung ML-1210:

Hello Paul,

I have just started using the toner cartridge that I topped up and it is producing superb quality prints.
Top up was very easy, and I hardly spilled a drop.

Thanks for a great product.


Hi Paul,

Thanks for the toner you supplied to me on the 10th of Jan. It was worth the delivery just for the documentation included. There is no way I would have known that a third of the original capacity of the cartridge was still sitting in it or how to reset the counter. I won't use the toner you supplied until the originals run out now, but I reckon that you have effectively given me 3000 colour pages for the cost of one refill.

Thanks again.

Gary
South Australia


Hello Paul,

We have been trading with you for around six years but we have just sent our Canon printer of to its ‘maker’ and replaced it with the Hewlett Packard.

Thanks to TonerTopUp and the expert advice given, several of our old Canon cartridges were still serviceable after more than 8 refills. Your tip to empty the waste chamber certainly did the trick. Ta!

Best wishes,

Chris
PS
Our order was delivered this morning. Thanks.

Hi Paul, received my black & magenta toner bottles yesterday great service! I still can't get over just how easy this refill was to do. ***** gold stars for your team

Mike (Oki C5250)

thank you Paul for your prompt and efficient handling and delivery. Ordered fri, arrived here Sat morning - excellent. Thanks. My friend will fit them on Monday so fingers crossed!

(2nd email on Monday) Also - the reset chips work - yippee!! My friend put them in for me this morning and they worked a treat. Perfect.

Cheers

Andrea

(satisfied customer x)

Excellent, works very well. Instructions are plain and to the point.

Des

Many thanks for you prompt service.

Order sent Friday, arrived this morning ( Sat.), cartridge filled, and copying job completed by 10.30am !

Doesn't get much better than that.

Thanks again.

Regards,
Chris

Hello Paul,

Thank you for excellent service!

The package arrived this am. The additional info is also much appreciated.

Thanks again

Regards

Stuart


Hi Paul,

Received your order today, brilliant product and instructions.

Thanks

Hayley

Hi Paul

I would like to thank you for the excellent service we have received to date from your company. Our orders and enquiries have been dealt with promptly, and delivery has been speedy. This week we returned two toner packs and I can't believe that you have already credited my credit card accordingly. Fantastic!

Thank you again!

Best wishes.

Katie