Are all toners the same?
No! They are not! We list over 1000
different toners. But there are a limited number of types
used by lots of different models. We suggest you stick to
the right product for your printer model, which you can
find from our refill
toner selector page.
For a particular model there are toners
available from different manufacturers with different characteristics.
They are all tested on a number of factors including image
quality and number of prints against the manufacturer's
own cartridges. Many exceed the OEM toners in certain respects.
You can rest assured that we have selected quality products
to supply to you.
We make no warranties at all if you
buy a toner that we do not recommend for your machine. It
may work, but then it may not, and it may cause damage to
the machine. If we cannot dissuade you from using an unqualified
toner, we will not accept responsibility for the consequences!
Generally on the TonerTopUp website
we do not offer so called "Universal" toners.
These are by their nature a compromise and are not usually
used by professional remanufacturers. We see the casualties
from the "cheap and cheerful" universal toner
suppliers and believe that we should not compromise in this
Some manufacturerers use very similar toners across most
of their printer models. In these cases a Universal toner
can work effectively in the majority of cases. We have recently
introduced a range of bulk one kilogram packs of Unversal
toner at cut down prices to meet demand from certain customers
for the most economical way to refill. They are clearly
marked as Universal and are available alongside the specifically
formulated toner. Although they should work fine in most
cases we are unable to guarantee their compatibility with
every model we supply them for. There is an element of risk
in using them and achieving the ultimate low running cost
Is the TonerTopUp toner made by
the same company that makes the machine manufacturer’s
Possibly, but we cannot tell! Most laser
printer manufacturers do not make their own toner. The properties
of the toner we use are very similar to the properties of
the toner in the original cartridges. We cannot tell if
they are made by the same company because the manufacturers
do not reveal their suppliers, and the suppliers of the
toner keep it quiet too!. All that matters to you is that
our toner does the job well and you will get good prints.
We know that one of our Oki toner suppliers
joint ventures with Oki.... whatever that may mean!
What about "universal"
There are some resellers who are now
supplying cheap, "universal" toner. ie a few toners
covering the majority of models in the market. The professional
remanufacturers do not use these universal toners and are,
in our view rightly, sceptical that they can produce good
results across the range.
After all for each new model the reputable
manufacturers will always test their nearest specification
toner and see whether it produces good results. If it does
then they would qualify it for that model too! If a separate
toner is developed it is precisely because the other toners
fail to produce the right results across the range of materials
etc that the machine is rated to use. If the professional
don't use them, we don't recommend them!
There are some exceptions where the
manufacturer does use very similar toner formulations for
most fo their models. We have recently introduced a range
of bulk one kilogram Universal Toner packs which are sold
alongside our specifically qualified toners. They provide
ultimate low running costs to meed the demands of some high
volume users. For monochrome toners we supply Universal
Toners for HP, Brother, Samsung, Xerox, Oki, Kyocera and
Epson. For colour toners we supply them for HP and Oki.
Although they should work fine in most cases we are unable
to guarantee that the Universal Toner will work well in
every model we supply them for. There is a small element
of risk involved.
What is the most difficult part
of the TonerTopUp process?
Convincing people to have a go!……that
they will not appear as a chimney sweep covered from head
to foot in black powder! !…….that they don’t
need a mechanics' certificate!……and that it
is normal rational behaviour and not some weird geeky behaviour!……
to top up their laser printer when it is low on toner.
There is nothing difficult about the
process. Take a look at our instructions!
There is little to lose.
The easiest way to overcome your natural
scepticism is to try
it for yourself. We are confident that you will then
join our list of satisfied repeat customers and save a lot
Will I get the same number of prints?
The toner we supply should give a similar
number of prints as the manufacturer's toner for the same
weight on a like for like basis. The number of prints you
obtain depends on the image, the toner characteristics and
the weight of toner. (Figures are usually quoted with a
standard page of 5% coverage in black.)
In some cases a range of models use
the same toner but use a different load weight in the cartridge
or have a choice of cartridges available with different
weights. We normally stock bottles of only one size for
each toner type, usually the largest needed, and so for
some models this will provide multiple fills.
When filling the rule is always to
leave a reasonable gap in the toner hopper so that the toner
can be kept fluid by the agitator. There are no prizes for
stuffing it all in anyway and so we suggest you fill to
a comfortable level and use any surplus next time. Some
people prefer to only fill about half full each time so
there is likely to be less toner in the cartridge when it
finally packs up and they do not bother to reclaim the residual
toner in dead cartridges.
When you are comparing the price and
value of refilling, it is important to compare the price
for the same yield or weight of toner. The manufacturer's
load of each cartridge may be given on the packaging or
be available from your supplier. For instance there are
two cartridges for the HP Laserjet 4000. The C4127X contains
500g of toner and is rated at 10,000 pages and the smaller
C4127A contains 300g of toner and is rated at 6,000 pages.
We supply 500g in our bottle and so you should get at least
10,000 standard pages from either a single fill of the large
cartridge or nearly two fills of the smaller. If you are
comparing our prices with others it is sensible to check
that you are looking at the same yields or weights. We try
to give as full information as possible on our website so
you know where you stand.
The new "chemical toners have smaller
and more even particles and are very much more efficient
in terms of yield by weight. 150g of chemical toner may
well yield 5000 5% nominal coverage sheets whereas a traditional
toner might well have needed 200g or more.
Particularly with new products, we rely
on information from our suppliers for the bottle weight
being the correct amount for a cartridge fill. There have
been occasions when the weight they supply has been changed
from the initial weight supplied. This usually happens after
the prioduct ahs been on the market for 3 - 6 months and
they have had significant feedback from remanufacturers
using the toner. We have no choice but to use the information
We do not generally make any claims
for a particular number of sheets for any of our products,
we rather state the number of grams we are supplying. Some
suppliers are beginning to change to quoting yields instead
of weights. In this case we quote the page yield and give
an approximate weight.
You should bear in mind that the normal
5% nominal coverage figure is wildly unrealistic if you
are including pictures on your page. Increasingly with colour
printers the average page coverage is well in excess of
this. Some pages may be nearer 100% coverage for a colour.
HP recently said that the average page coverage on one of
their printers was 16% and that is probably weighted for
business graphics use rather than many pictures. Higher
toner use per page means less wear when the toner is exhausted
and more refills before quality deteriorates.
Does it really work?
have been refilling our own cartridges for years now and
we know that it does. We have saved a substantial amount
of money in producing our laser printed, educational material.
Importantly, we have not compromised quality.
Many of our customers have come back
for more. They know that it works too!
There is no need for you to take our
word for it; it is not expensive to try it yourself. Use
selector to choose the correct product for your printer,
fax or copier, get our Starter Kit if it is needed for your
model and have a go yourself. It is you
that needs to be comfortable that it works!
What is your delivery
When you place an order with us on our
web site, we should contact you by email or phone within
24 hours to confirm our acceptance of your order and clarify
any issues it raises. For instance we may need further information
from you for the avoidance of credit card fraud if the delivery
and credit card addresses are different.
Where items are in stock they will normally
be dispatched within one working day following the acceptance
of the order. We normally use the Post Office 1st class
letter or 1st class small packet services to keep costs
to a minimum and delivery should take one day. For larger
orders, over 1.25kg, we use a 24 hour carrier service. In
the event that the product is not in stock when we receive
your order, or there is any complication with the order
we will contact you and tell you when you may expect delivery.
If your order is urgent you may choose
special delivery for orders under 1.5kg at an extra cost
of £5 by clicking on the "Add item to cart button".
You should then choose BOTH the manufacturer and model as
"Other". This will bring up a list of miscellaneous
items from which you may select the Special Delivery Surcharge.
For orders over 1.5 kg please phone
us to find out the cost of the timed delivery options offered
by our carrier.
For most overseas orders we use International
Signed For airmail post services. For Europe this takes
about 3-5 days. For the USA and most other countries between
about 5 -8 days, provided, of course, it is not held up
by your customs! For larger overseas orders we use courier
or airfreight services.
In case of non-delivery problems, please
contact us and we will start the claim process on your behalf.
We will only refund for non-delivery when compensation is
received from the carrier.
We prefer to communicate by email on
most occasions as it is usually more convenient for both
us and our clients. It is less intrusive than the phone
and so often one just has to leave a message anyway! You
are however of course welcome to phone us with your questions!
Do you offer discounts?
We offer discounts for
large orders both to end users and trade resellers starting
for orders of around £500. Do phone us to discuss
what we can offer you if you will be buying in volume. There
may sometimes be special offers on our home
page. Have a look!
Where can I find
rubber grommets for sealing cartridges, your essentials
only toolkit and special delivery on the website?
It is hard to know where
to advertise this on the website, but the grommets and these
other items are listed in the Refill
Toner Selector along with a few other miscellaneous
items under Manufacturer = Other and Model
= Other as though that is a printer model! The
grommets cost 10p plus vat each. The essentials only toolkit
contains just the special cutting tip for our soldering
iron tool and 6 grommets but not the soldering iron itself.
It is designed for our overseas customers as it is light
to send and because our 240 volt soldering irons will not
work in some countries. We normally will only sell our toolkits
to our customers for toner.